Frequently asked questions
Straight answers about how paid LaserLearn access works before you request an invoice.
Is LaserLearn an official LightBurn product or partner?
No. LaserLearn is an independent learning and workflow-support project. It is not a product of, sponsored by, certified by or officially operated by LightBurn Software, Inc. The LightBurn name is used to clearly identify the software that LaserLearn helps users learn.
Does Supporter or PRO include a LightBurn license?
No. A LaserLearn payment buys LaserLearn access only and helps fund this project’s hosting, maintenance, content and development. LightBurn software licensing, purchases, updates and license terms are separate and are handled by LightBurn Software, Inc. or its authorized sellers.
Does LaserLearn replace official LightBurn documentation and support?
No. LaserLearn is a practical learning and troubleshooting companion. For licensing, official product policy and manufacturer support, the authoritative source is LightBurn Software, Inc. and its official documentation/support channels.
Is FREE really free?
Yes. FREE has no expiry and is intended to be genuinely useful. It includes the LaserLearn resources marked for registered/FREE access. No paid plan is required simply to keep the account.
How do I pay?
Choose a paid term, confirm your invoice details, receive an invoice, and make a bank transfer using the invoice number as the payment reference. LaserLearn does not automatically charge a card.
When does paid access begin?
After the bank transfer is received and confirmed by an administrator. If you request early service start, a new paid term can begin then; otherwise statutory withdrawal timing may delay the start. Existing paid time is always taken into account.
Does LaserLearn renew automatically?
No. There is no automatic debit or renewal. You decide whether to request another invoice.
What if I extend the same plan before it expires?
The newly purchased duration is added after your existing future expiry. You do not lose the paid days that remain.
What if I have Supporter and buy PRO before Supporter expires?
PRO is queued after the remaining Supporter term. Your Supporter time stays intact, and the account shows the next paid plan and its planned start/end dates.
Which language is used on the invoice?
The invoice uses the LaserLearn interface language (LV or EN) active when you submit the request. That language is stored with the invoice and does not change later.
Do consumer withdrawal rights apply?
Where applicable law gives you distance-contract withdrawal rights, they are preserved according to law. The order form separately asks whether you expressly request service to begin during that period. See the Terms for details and contact LaserLearn if you want to exercise a statutory right.
Can the invoice be issued to a business?
Yes. Enter the company name, registration/tax number and billing address in the invoice details. Requirements can differ by transaction, so make sure the supplied details are correct.
What happens when paid access expires?
The account returns to FREE unless another paid plan is already scheduled to start. Your account, learning history and ordinary FREE-access data are not deleted just because paid access ends.